An Audit of Management Controls at the Texas Workers' Compensation Commission Page: 3 of 87
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Table of Contents, continued
Data Does Not Confirm Full Compliance With the
Texas Labor Code ........................................... 25
Ombudsman Workload Data Was Not Used in Determining
the Allocation of Four Additional Ombudsmen ..................... 26
Ombudsman Workload Reports Do Not Provide Sufficient
Information to Management .................................. 28
The Time Frame for Completion of Training Phases and
Attainment of Adjuster's License Has Not Been Enforced .............. 29
Policies and Procedures for Documenting Training Phases
Completed by Ombudsmen Have Not Been Established ............. 30
The Central Office Should Periodically Review Ombudsman
Transcripts to Ensure Continuing Education Is
Obtained and Documented .................................. 31
A System Does Not Exist to Consolidate Ombudsman Performance Review2
Clarification Is Needed in Procedures Manual Regarding
Claimant Presence in Proceedings ............................. 33
Section 4:
The Commission's Current Organizational Structure
Does Not Promote Efficient Performance
of all Necessary Functions ................................. 34
Section 5:
Improvements Are Needed in the Commission's
Policy Management Process .............................. 36
Section 6:
Formalize Criteria and Establish Policy for
Determining Appropriate Locations and Staffing
for Field and Satellite Offices ............................ 39
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Texas. Office of the State Auditor. An Audit of Management Controls at the Texas Workers' Compensation Commission, report, February 1998; Austin, Texas. (https://texashistory.unt.edu/ark:/67531/metapth518078/m1/3/: accessed June 11, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.