Texas Panhandle Centers [Agency Newsletter], Volume 19, Number 4, April 2022 Page: 4
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DIGNITY AND RESPECT
Larry Thompson, Rights Protection Officer
From November, 2021 through February, 2022, the Quality
Management Department conducted satisfaction surveys for
behavioral health telemedicine services. We received a
good number of responses from the individuals that we
serve. In looking at the data that we received, I found it very
interesting, though not necessarily surprising, that there is a
strong correlation between an individual being treated with dignity and respect and with that
individual being satisfied with the overall services that are provided to them. As a matter of
fact, how an individual rated being treated with courtesy and respect was a strong indicator of
how they would answer all but one of the other questions on the survey, and that question
dealt with audio and video quality of telemedicine services. Literally, treating individuals with
dignity and respect affects how well individuals feel their time was spent, how they perceive
services being received in a timely manner, whether they believe services provided to them are
valuable and effective, whether they would recommend services to others, and how satisfied
they are with services. The results of this most recent survey showed that 97% of individuals
surveyed felt they were treated with courtesy and respect. This is something to be applauded!
Beyond the connections listed above, studies have reported that individuals who perceive that
they are being treated respectfully may not only experience greater satisfaction with their care,
but also improved clinical outcomes, adherence to therapy, and receipt of optimal preventative
services. These studies lend to the belief that how we treat individuals will have a direct effect
on their recovery. No matter how you look at it, treating those around us with dignity,
courtesy, and respect will go a long way in 4's/G 4re ef".
If you have any questions or concerns, call (806) 351-3400 or e-mail Larry Thompson, Rights
Protection Officer, at larry.thompson@txpan.org.
Articles or suggestions for this publication may be submitted by the 1st of each month to:
Joyce Lopez-Enevoldsen " 901 Wallace Blvd., " Amarillo, Texas 79106
Phone: (806) 351-3308 Fax: (806) 351-3345 Email: joyce.lopez@txpan.orgHere's What's Happening
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Texas Panhandle Centers Behavioral and Development Health. Texas Panhandle Centers [Agency Newsletter], Volume 19, Number 4, April 2022, report, April 2022; Amarillo, Texas. (https://texashistory.unt.edu/ark:/67531/metapth1486730/m1/4/: accessed May 30, 2024), University of North Texas Libraries, The Portal to Texas History, https://texashistory.unt.edu; crediting UNT Libraries Government Documents Department.